Vitacost.com
  • 07-May-2018 to 31-May-2018
  • Operations - NC- Operations
  • Lexington, NC, USA
  • Full Time

About Vitacost:  Vitacost.com, an online retailer part of the Kroger Company family, headquartered in beautiful Boca Raton, Florida, has an intense dedication to customer happiness.  We sell nearly 50,000 products geared towards customers with a passion for healthy living.  Food, sports nutrition, vitamins and supplements, and household items are just a few of the categories of products we fulfill.  You will be joining an innovative dotcom environment where customer engagement with relevant content is an ever-increasing aspiration. 

Following the August 2014 merger with The Kroger Co., Vitacost has assumed an even greater role enhancing a ship-to-home platform for delivery around the world.  Kroger's increased focus on digital experiences, and the natural/organic markets, are huge catalysts for Vitacost's growth in these areas.

Summary: 

Position is responsible for the leadership of Vitacost.com operations in our state-of-the-art fulfillment center. OPS Managers will work directly with all aspects of Vitacost.com employees, ranging from warehouse associates through to the executive levels of the company.  This position goes beyond a typical management desk-job...expectations are to implement processes within operations that drive a culture of exceptional customer experience, at the lowest possible cost, and with the highest possible speed and accuracy. 

Must be able to work the following  Friday - Tuesday 6:30 am - 4:00 pm.

Job Functions:

  • Oversees and inspires fulfillment leads and associates.
  • Proactively implements solutions for continuous improvement.
  • Learns Lean Manufacturing principles.
  • Utilizes metrics to manage workflow.
  • Helps construct annual budget and ensures performance at or above that standard.
  • Ensures safety levels are far above industry standard.
  • Drives a culture of exceptional customer experience...every day.
  • Demonstrates understanding of customers' needs and how to deliver results; adopts a systematic and organized approach to producing immediate results. 
  • Coach and challenge employees to maximize performance, embrace change, and anticipate customer needs.
  • Hire, develop, train, and promote high performing individuals who will provide quality support to customers.

Qualifications: 

  • Experience and success with Lean Management or The Toyota Production System is preferred.
  • Expert in Excel, Power Point, and Word (SQL, SPC, and/or statistical background a huge plus).
  • Prefers driving continuous improvement versus day-to-day managing. Gets the right things done with sense of urgency.
  • Bachelor's degree required.
  • 2-5 years of management experience within customer service, operations, production, supply chain, process improvement, or other related professional areas is required.
Vitacost.com
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