• 16-Jan-2018 to 30-Dec-2018
  • - Customer Service
  • Lexington, NC, USA
  • Part Time, an online retailer part of the Kroger Company family, headquartered in beautiful Boca Raton, Florida, has an intense dedication to customer happiness in the healthy living space. If you're looking to grow and be challenged in a way that you've never been challenged before, then his is the place for you! We have an outstanding customer service organization that is located in Lexington, NC that serves inbound phones and service supports for our Vitacost customers.  

We are seeking part-time call center agents to help provide an exceptional experience to our customers that need assistance with placing orders or have service related questions.


What you will bring:

• A passion for providing the most enjoyable customer experience.
• Sincerity in putting the needs of the customer first to create long-lasting relationships.
• Being trustworthy so that customers can count on you as a resource for all things healthy
• Innovation in finding new ways to improve the customer experience and delight 

• Are you outgoing?

• Do you have a high level of commitment to be the best at whatever you do?

• Are you dependable and reliable?

• Are you a change agent?

• Are you always looking for ways to do things better?

• If so then we may be a good match for you. Please apply!

What you will do:
• Apply active listening skills to understand and solve the customer's problem.
• Troubleshoot problems encountered within the customer service experience. You are empowered to make it right.
• Be a part of a united team to swiftly resolve issues, exceed expectations, and deliver exceptional customer support involving technology, merchandising, marketing etc. This is a visible position!
You can appreciate a healthy lifestyle for our products are geared to people with a passion for food, vitamins, beauty and home products, etc. We serve their needs and eventually all become product experts.

What you receive:
A cool collaborative environment
• Ground floor opportunity with an innovative, fun ecommerce company.
• Awesome training!
• Empowerment to "do your job"

• Access to great deals on travel, electronics, movies, restaurants, and apparel with our Kroger Perks system.

• Employee discount on a wide selection of healthy living products offered by Vitacost
• Relaxed causal office setting
• Night and weekend schedules to fit around for school or people with multiple jobs
• The ability to help make people's lives better!

What you need to start:
• Strong PC skills to include: Internet, Microsoft Suite, Windows and Outlook
• Strong organizational, detail orientation and follow through skills.
• Strong communication skills and a desire to make the customer happy.
• Ability to empathize with the customer.
• Ability to connect with the customer.
• Previous customer service experience is NOT required.
• Ability to learn new computer systems
• Dependability
• High school diploma or equivalent
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