Vitacost.com
  • 12-Sep-2017 to 31-Oct-2017
  • Operations - LV- Operations
  • Las Vegas, NV, USA
  • Full Time

About Vitacost:  Vitacost.com, an online retailer part of the Kroger Company family, headquartered in beautiful Boca Raton, Florida, has an intense dedication to customer happiness.  We sell nearly 50,000 products geared towards customers with a passion for healthy living.  Food, sports nutrition, vitamins and supplements, and household items are just a few of the categories of products we fulfill.  You will be joining an innovative dotcom environment where customer engagement with relevant content is an ever-increasing aspiration. 

Following the August 2014 merger with The Kroger Co., Vitacost has assumed an even greater role enhancing a ship-to-home platform for delivery around the world.  Kroger's increased focus on digital experiences, and the natural/organic markets, are huge catalysts for Vitacost's growth in these areas.

Position Summary:

Position is responsible for the leadership of Vitacost.com operations in our state-of-the-art fulfillment center in Las Vegas, Nevada. OPS Managers will work directly with all aspects of Vitacost.com employees, ranging from warehouse associates through to the executive levels of the company.  This position goes beyond a typical management desk-job...expectations are to implement processes within operations that drive a culture of exceptional customer experience, at the lowest possible cost, and with the highest possible speed and accuracy. 

Key Accountabilities

  • Oversees and inspires all Fulfillment Team Leads and Associates.
  • Proactively implements solutions for continuous improvement.
  • Learns Lean Manufacturing principles.
  • Utilizes metrics to manage workflow.
  • Helps construct annual budget and ensures performance at or above that standard.
  • Ensures safety levels are far above industry standard.
  • Drives a culture of exceptional customer experience...every day.
  • Demonstrates understanding of customers' needs and how to deliver results; adopts a systematic and organized approach to producing immediate results. 
  • Coach and challenge employees to maximize performance, embrace change, and anticipate customer needs.
  • Hire, develop, train, and promote high performing individuals who will provide quality support to customers.

Qualifications

  • 3-5 years of management experience within customer service, operations, production, supply chain, process improvement, or other related professional areas is required.
  • Bachelor's degree preferred.
  • Experience and success with Lean Management or The Toyota Production System is preferred.
  • Expert in Excel, Power Point, and Word (SQL, SPC, and/or statistical background a huge plus).
  • Prefers driving continuous improvement versus day-to-day managing.
Vitacost.com
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