• 25-May-2018 to 20-Jun-2018
  • - Customer Service
  • Boca Raton, FL, USA
  • Part Time

About Vitacost:, Inc. is a leading online retailer of health and wellness products., Inc. sells these products directly to consumers through its website, ., Inc. strives to offer its customers the broadest selection of healthy living products, while providing superior customer service and timely and accurate delivery.

Position Summary:

The Digital Customer Service Representative will act as the liaison, provide product/services information and resolve any emerging problems that our clients might face with efficiency and accuracy. The target is to ensure excellent service standards and maintain high customer satisfaction.  This is a Work From Home Position. Candidates must live in a 50 mile radius of Boca Raton.

Candidates must be able to work one of the following shifts:

Saturday 9:00 am - 2:00 pm, Tuesday, Thursday & Friday from 5:00 pm - 11:00 pm; Saturday 1:00 pm - 6:00 pm, Tuesday, Wednesday, Thursday & Friday from 7:00 pm - 11:00 pm; or Saturday 1:00 pm - 6:00 pm, Friday 7:00 pm - 11:00 pm, Tuesday, Wednesday, & Thursday from 4:00 pm - 9:00 pm

Essential Job Functions:

  • Answering email & chat from customers related to service or order processing.
  • Promoting the organizations products and services
  • Researching and resolving complaints to ensure customer retention and satisfaction.
  • Provide clear and concise documentation regarding customer problems and resolution
  • Escalate unresolved issues promptly to resolve customer issues
  • Ability to attend monthly team meeting held in the Boca office
  • Strong analytical and thinking skills
  • Ability to multi-task, work independently, and also work within a team environment with minimal supervision
  • Ability to work in a fast paced environment where changes to procedures are common
  • Proficient with Microsoft Office Products'comfortable on a computer and learning new systems
  • Detail-oriented and work with a high degree of accuracy and efficiency.

Minimum Qualifications:

  • Minimum of 1 year of experience in a customer service related field
  • High school diploma or equivalent
  • Broadband internet connection required
  • Able to meet quality and productivity targets
  • Highly dependable and reliable
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